FAQ
How can I cancel a book?
A book can only be cancelled while it is still on order. Once a book is being processed, it canno...
According to Bpost, my package was delivered, but I haven’t received it.
If your package was delivered according to the track & trace but you did not receive it, we ask y...
My order was returned by Bpost — what should I do next?
The reason a parcel is returned to us by Bpost is often because an incorrect/incomplete delivery ...
Can I add a book to my order?
Unfortunately, we cannot add any items to your order. If you forgot to order a book you will need...
Will I be charged for shipping?
A shipping fee is charged for every order. Domestic shipments (BE) cost € 6,50, international shi...
When will my order be delivered?
We do our utmost to ship your order as soon as possible. During peak times we receive a lot of or...